Terms & Conditions
Clear information about shopping at Busthouse, including ordering, payments, U.S. shipping, cancellations and returns.
About these terms: Please review these policies before placing an order. Nothing on this page limits rights that cannot be waived under applicable law.
01. Eligibility and responsible shopping
Busthouse sells adult-oriented merchandise. By using the store or placing an order, you confirm that you are at least 18 years old and meet any higher legal age requirement that applies where you live. You are responsible for making sure purchases and use of products are lawful in your location.
02. Products and information
Busthouse offers adult products, lingerie and related personal-care merchandise. Product descriptions, photographs, colors, sizes and specifications are provided to help you shop. Review the product details, care information and any manufacturer instructions before use. Please contact us if you need help confirming a product detail before ordering.
03. Pricing, availability and orders
Prices, product availability, shipping charges and any applicable taxes are presented through the website and checkout. Your order details should be reviewed carefully before you submit payment. If you notice an issue with an order, please contact customer support promptly. Availability and listed merchandise may change.
04. Payments and checkout
Payment options available for your purchase appear at checkout. By placing an order, you authorize the selected payment method to be used for the amounts shown to you. Please provide accurate order, delivery and contact information so your purchase can be processed.
05. Shipping destinations and carriers
Our current published policy is to ship to customers in the United States through the United States Postal Service (USPS). Orders may ship from Las Vegas, Nevada, or Bloomfield, Colorado. Eligibility, shipping rates and available delivery options for your address appear at checkout. We do not offer a guaranteed delivery date on this page.
06. Tracking information
Order tracking is sent to the email address used when you purchase. Please allow 24–48 business hours after purchase for the tracking email. That is an estimated tracking-notification window, not a promised transit or delivery time. If you have not received tracking, check your junk folder and then contact us with your order number.
07. Cancellations and order changes
Under our currently published store policy, orders cannot be canceled after they have been processed. If you need to request a change before processing, contact customer support as soon as possible. We cannot guarantee that a requested change or cancellation can be completed.
08. Returns, exchanges and defective products
Because of hygiene and safety considerations, Busthouse generally does not accept returns or exchanges. If an item arrives defective, email info@busthouse.com with your order number, a description of the issue, and any relevant photos. Please allow 24–48 business hours for a customer-service response. We will review the concern and discuss the available next steps. Nothing in these terms limits any non-waivable consumer rights or remedies under applicable law.
09. Use and safety of products
Products should be used according to their descriptions, care guidance, warnings and manufacturer instructions. If you have health or safety questions about the use of an item, seek advice from an appropriately qualified professional. Do not use products in any manner prohibited by applicable law.
10. Website content and third-party brands
Images, text, brand names and other materials on Busthouse may be owned by Busthouse, suppliers or other rights holders. Trademarks and product names remain the property of their respective owners. The presence of a product or third-party mark on this website does not imply an endorsement unless expressly stated.
11. Privacy and site links
Our Privacy Policy describes our published information-handling practices. You can also review our FAQ, manage your account through My Account, and contact customer support about an existing order.
12. Updates and contact information
We may revise the website information and these terms. The date shown above identifies this version. For questions about this page, an order, or a store policy, email info@busthouse.com or call (702) 919-4565. Busthouse is based in Las Vegas, Nevada. Published support hours: Monday–Friday, 9:00 AM–6:00 PM Pacific Time.
Questions about an order?
Our customer-care team can help clarify your options.