Frequently Asked Questions
Clear answers about shopping, shipping, tracking, returns and getting in touch — all in one place.
Select a question to see the answer. You can also contact our team if you need help with a specific order.
Orders & shipping
Where does Busthouse ship?
We currently ship orders to customers in the United States. Shipping availability and delivery charges for your address are shown at checkout.
Which shipping carrier do you use?
Our published shipping policy states that orders are shipped through the United States Postal Service (USPS).
Where will my order ship from?
Orders may ship from Las Vegas, Nevada, or Bloomfield, Colorado, depending on fulfillment.
When will I receive my tracking information?
Tracking information is sent to the email address used at checkout. Please allow 24–48 business hours after purchase for the tracking email. This is an estimated tracking-email window, not a guaranteed delivery time.
I did not get my tracking email. What should I do?
Check your spam or junk folder, then contact info@busthouse.com with your order number so we can help locate your tracking details.
Will my package be discreet?
Yes. Busthouse offers discreet shipping. If you have specific questions about exterior packaging or shipping labels, contact info@busthouse.com before placing your order.
Cancellations, returns & issues
Can I cancel or change an order?
Once an order has been processed, it cannot be canceled under our current published policy. If you need assistance before processing, contact us as soon as possible; we cannot guarantee that changes can be made.
Can I return or exchange a product?
For hygiene and safety reasons, we generally do not accept returns or exchanges. This does not affect any rights you may have under applicable law.
What if an item arrives damaged or defective?
Email info@busthouse.com with your order number, a description of the issue, and any relevant photographs. Please allow 24–48 business hours for a support response. We will review the issue and explain the next steps, subject to applicable law.
How can I check on an existing order?
Sign in to My Account if you have one, or email info@busthouse.com with your order number.
Shopping & customer service
How do I find the right product?
Browse our Store and use the category, minimum-price, maximum-price, and sorting filters to narrow your options. Individual product pages contain available specifications and purchase details.
Which payment methods do you accept?
The payment methods available for your order are shown during Checkout. We do not list specific methods here because options can change.
Where is Busthouse based?
Busthouse is based in Las Vegas, Nevada.
How do I contact customer support?
Email info@busthouse.com or call (702) 919-4565. Our published customer-service hours are Monday–Friday, 9:00 AM–6:00 PM Pacific Time.
Still have questions?
Our team can help with products, purchases and orders.